In general terms our Refund policy is: If you rent a program and watch it online you cannot request a refund. Also if you purchase a program and download it to your computer you are not entitled to a Refund.
If your online program buffers, lags, or doesn’t play correctly, these troubleshooting solutions can help with most playback issues and errors.
If your online video still doesn’t play correctly, play it in a different app or on a different device.
Try to watch your program on Google Chrome. If you can’t use Chrome or still have trouble, try the steps below.
720p or Auto.When you buy a documentary and download the ZIP file, the file may not have been downloaded correctly and may have decompression problems. Redownload the file by deleting the previous one and try to decompress the file again. If you still have problems, please contact us so we can send you a new link. If the compressed file does not download, please check your internet connection and try again.
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